Privacy Policy

Last Updated: Feb 2, 2026

Kaiizen, Inc. (“Kai”, “we”, “our”, or “us”) is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our software platform and related services (collectively, the “Services”).

Scope and Applicability

This Privacy Policy applies to:

• Visitors to our website

• Customers and authorized users of the Kai platform

• Business contacts, prospects, and partners

Where we process personal data on behalf of our customers, we act as a data processor, and such processing is governed by customer agreements and applicable Data Processing Addenda.

Information We Collect

We may collect the following categories of information:

a. Information You Provide

• Name, email address, job title, company name

• Account credentials

• Communications with our support or sales teams

b. Customer Content

• Renovation scopes, property details, images, documents, and other data uploaded or generated within the platform

c. Usage and Technical Data

• Log files, IP address, browser type

• Device identifiers

• Platform usage metrics

d. Website Data

• Cookies and similar tracking technologies used to operate and improve our website

How We Use Information

We use information to:

• Provide, operate, and maintain the Services

• Generate renovation templates, scopes, and workflow outputs

• Support AI-assisted features and recommendations

• Communicate with customers and users

• Monitor performance, security, and system integrity

• Comply with legal and regulatory obligations

AI & Automated Processing

Kai uses artificial intelligence and automated processing to support renovation planning, scoping, and workflow automation.

• AI features may process Customer Content to generate recommendations, templates, and insights.

• Customer data is not used to train general-purpose AI models unless explicitly agreed to in writing.

• AI outputs are advisory in nature and designed to support, not replace, human decision-making.

• We implement safeguards to protect data used in AI processing, including access controls and monitoring.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate and secure our website

• Analyze website traffic and usage

• Improve user experience

You may control cookie preferences through your browser settings.

Data Sharing and Sub-Processors

We may share information with trusted third-party service providers for purposes such as:

• Cloud hosting and infrastructure

• Analytics and monitoring

• Customer support

• Security and fraud prevention

All third-party service providers are subject to contractual obligations requiring appropriate confidentiality and security measures.

International Data Transfers

Personal data may be processed in countries other than where you reside. Where required by law, we implement appropriate safeguards, such as standard contractual clauses, to protect international data transfers.

Data Retention

We retain personal data only for as long as necessary to:

• Provide the Services

• Fulfill contractual obligations

• Comply with legal requirements

• Resolve disputes and enforce agreements

Customer Content is deleted or returned upon termination of services, subject to legal retention obligations.

Security Safeguards

We maintain administrative, technical, and organizational measures designed to protect personal data, including:

• Access controls and least-privilege principles

• Encryption in transit

• Monitoring and incident response procedures

Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Request data portability

Requests can be submitted using the contact details below.

Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal data from individuals under the age of 16.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the website or other appropriate means.

Contact Information

For privacy-related inquiries or requests, please contact:

Email: hello@kaiizen.com
Company: Kaiizen, Inc.